On nearly every level, 2021 was a year of immense challenge and unsurpassed
accomplishment for Hartford HealthCare. In the face of extraordinary circumstances, we served our communities as never before. During those 12 months marked by a persistent global pandemic, our 33,000 colleagues achieved meaningful firsts, navigated numerous hardships and cared for more people in more ways than ever.
Time and again, the unwavering grit and determination of Hartford HealthCare’s
colleagues have moved us past obstacles and cleared a pathway to the future.
We are not content to create a “return to normal”; we are focused on creating a
new model of care that is Better Than Normal.
Using all the resources at our disposal, we are creating a system of care that
enhances access, is more affordable, strives toward equity and provides
excellence — the themes of this annual report.
The individual and collective work of Hartford HealthCare’s colleagues is beyond
inspiring. It provides hope and confidence for what lies ahead. I am enormously
grateful to have this opportunity to serve my colleagues and community — and
to share this summary of accomplishments.
Jeffrey A. Flaks
President and Chief Executive Officer
Hartford HealthCare
View the 2021 Annual Report