Discrimination is Against the Law
Language Services
Hartford HealthCare complies with applicable State and Federal civil rights laws and does not tolerate discrimination against any person, including patients and health care team members, on the basis of race, color, national origin, ethnicity, culture, language, disability, age, sex, religion, socioeconomic status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Hartford HealthCare:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Carmen Diaz at 860.972.5580 for assistance. .
Download the Statement of Non-Discrimination for:
HHC Anti Discrimination Poster
HHC Anti Discrimination Poster SPA
Filing a Complaint
If you believe that Hartford HealthCare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Civil Rights Coordinator:
Elizabeth Begley
Civil Rights Coordinator, Hartford HealthCare
505 Willard Avenue,
Building 2, Suite 2-A,
Newington, CT 06111
Phone: 860.696.6280 I TTY: 860.545.2247 I Fax: 860.665.8088
or by email: Elizabeth.Begley@hhchealth.org
You can file a grievance in person or by postal mail or email. If you need help with the process of filing a grievance, contact Elizabeth Begley.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1.800.368.1019
TDD: 1.800.537.7697
Complaint forms are available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf